Let us advise you
Consulting and support service of CAD Germany
Our consulting and support service offers you comprehensive expertise and personal assistance with BricsCAD and Spatial Manager. Whether technical questions, installation problems, or individual customization requests – we provide fast and reliable support.
Services
Our Partial Services
Advantages
How you benefit from it
Maintenance contract directly through us –
Official Bricsys Services & Preferred Email Support
If you complete your BricsCAD maintenance contract through us, you not only gain access to the official services of Bricsys, but also receive a clear added value through our preferred email support.
This is a brokerage contract that transparently describes both the Bricsys Services and our additional services:
Bricsys Services: Email support by Bricsys and a discounted upgrade to the next major version of your BricsCAD license.
Our additional service: Preferred email support by our German-speaking support team – direct, solution-oriented, and practical.
Quick feedback instead of long waiting times
Response within 28 hours on weekdays – exclusively by email.
Note: Preferred support within the framework of the maintenance contract is provided only in writing by email.
Service contract
Individual Support
Service Agreement – for Personal Assistance and Screen Sharing
For cases that go beyond classic email communication – for example, in more complex technical challenges, individual configurations, or if you would like to speak with an expert over the phone – we offer an additional service agreement.
This includes:
Telephone support by our technicians
Assistance via screen sharing (Remote Support)
Personal consultation and solution finding in real-time
This way, you receive not only quick answers but also targeted help exactly when it matters.
Automatic Renewal of Maintenance Contracts for Uninterrupted Support
The contract concluded through us is automatically renewed unless it is canceled in writing at least four weeks before the end of the term. This ensures that your software vendor licenses and associated services continue seamlessly – without any additional effort for you.
Your Benefits at a Glance
Official services from the manufacturers and additional service from our team
Response within 28 hours on business days
Automatic contract renewal for continuous support
Convenient processing without administrative effort on your part
Optional service agreement with CAD Deutschland CDIC GmbH for telephone support and screen sharing
